At KD Shape, we work to provide high-quality products and a satisfying shopping experience. If you need to request an exchange or return, the following policies apply.
Exchanges
Exchanges are accepted within 15 calendar days after the order delivery date.
The product must be unused, unwashed, free of stains and odors, and must include its original tags and packaging.
Proof of purchase or the order number is required.
Exchanges are subject to inventory availability.
Bodysuits
For hygiene and safety reasons, bodysuits are not eligible for exchanges or returns, except when:
- The product has a manufacturing defect.
- The customer receives a product different from the one ordered.
Bandanas
Bandanas may be exchanged as long as:
- They have not been used.
- They are in perfect condition.
- They retain their original tags and packaging.
Returns
We only accept returns when:
- The product has a manufacturing defect.
- The order received is different from the order placed by the customer.
Once the return has been approved, the refund will be issued to the original payment method or as store credit, as applicable.
Sale Products
Products purchased on sale, at a discount, or on clearance are final sale and are not eligible for exchanges or returns.
Shipping Costs
The customer is responsible for shipping costs related to exchanges or returns.
If the exchange or return is due to an error by KD Shape or a manufacturing defect, KD Shape will cover the corresponding shipping costs.
KD Shape LLC reserves the right to reject any exchange or return request that does not meet the conditions established in this policy.
